Frequently asked questions

How do I address damaged goods?


We understand there are instances of damaged parcels when they are being delivered to customers. When a parcel is delivered damaged or an item/product within the parcel arrived damaged, we require the customer to email us at Uwagboefoodscotland@gmail.com with a brief description of the damage to include the customers full name, the order number, delivery address and postcode and photographic evidence of the parcel/product damaged. If evidence is provided, we begin our investigation into this which might take upto 72hours. Once our investigation is completed, we might opt to give a replacement of the damaged item, if the exact item is not available, we provide an alternative product. Incase of non-availability of the damaged products or its alternative. A refund process is initiated which might take 3-5 business days. When no evidence is provided for the damaged item, we will not process your complaint any further.




What credit card / debit cards do you accept for payment?


We accept payment via Visa, Mastercard, American Express, and co. Payments are made via a secure SSL, as well as Verified by Visa and MasterCard Securecode are online security services for Visa and MasterCard cardholders ( These schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorized purchases on your credit card, which means that you can shop online with added security and peace of mind.) Are the prices on the website and mobile app the same as in-store prices? We aim to always show the same price online as we do in the store. Although there may sometimes be discrepancies as we advertise promotions one day in advance in order to show you upcoming deals. The price you'll pay for products is the price of the product on the day of delivery/collection across both online and in-store purchases. You will also pay for your delivery on the day of delivery.




What if you have not got what I want?


We 'price match' our substitutions, so if we've substituted a more expensive product than the one you ordered, we'll only charge you the price of the item you ordered. Substituted products for link-save and multi-buy offers (such as Buy One Get One Free) and Meal Deal offers are not included. Any special offers, such as 'Buy One Get One Free' are highlighted in your website basket. If the offers are still available, these savings will be deducted from your bill on the day of your delivery. All prices include VAT, unless otherwise stated. If you think the difference between the price charged on the delivery day and the guide price shown on our website is unacceptably large, you can return the item and receive a full refund.




How is my order confirmed?


Once you've checked out, you'll receive a confirmation e-mail, detailing all the products, quantities and prices in your order. The delivery driver will give you a full delivery note with details of all the products you've bought, including substitutions and unavailable products. Please call our customer service on 01313377470 / 07891322906 How do I see special offers? You can click on our special offers tab to see all of our latest special offers by the department. In your 'WishList' section you can also see some special offers we think you may be interested in.




How do I check out?


When you've finished your shop, select the 'Check out' button in the basket area. Make sure your delivery address details are correct. At checkout, you can review all the products you've bought by clicking the 'View full basket' button. At this point, you can amend any of the details in your basket, such as quantities. Using the website, rather than the mobile app? You can suggest suitable alternatives by clicking on 'substitutions' in the basket area. You can also write instructions to your picker and review your pricing details and savings. To return to your order summary, select 'Minimise basket' and then proceed to checkout. Then, check the rest of your delivery details, and select the 'Proceed to payment' button. Lastly, fill in your payment details, and select the 'Confirm your order' button. Now it's time to put your feet up and relax. Remember, your first time will usually be the most complicated. Next time there will be fewer forms to fill in, and you'll be able to use 'Favourites' or “Recent Order” to create your shopping list more quickly.




How is my shopping picked and packed?


At www.uwagboefoods.com we hope that our service helps to make your life a little easier. There are a number of people involved in your shopping trip, all of whom are dedicated to making sure you receive great service and great quality. Our expertly trained shoppers always pick the freshest produce and the longest sell by dates. They also carefully select fruit and vegetables as if they were shopping for themselves, so they always send you shopping of the highest quality. You can also specify specific substitutions or write notes to your picker, for example, 'Equal-sized portions please'. When packing your produce, our team is trained to separate food from non- food, chilled from frozen and put heavy items at the bottom, to avoid any squashing. We also store all products in climate-controlled areas, even in our vans. This means your shopping is delivered in top condition and always arrives at the correct temperature.




I have forgotten my password


To retrieve your password, click on 'FORGOT YOUR PASSWORD?'. Follow the on-screen instructions. We'll email instructions on resetting your password to the address you registered with on uwagboefoods.com




How do I change my password?


To change your password, you'll need to login to your account on the websiteSelect 'My Account'. Select 'Your password'. Type in your current password, your new password then click 'Confirm'.




How do I update my personal details?


To update your personal details you'll need to log in to your account on the website. Select 'My Account'. Select 'Your contact details'. We'll display all your personal details. To make changes, type your new details into the boxes and click 'Confirm'.




How do I change my address?


On the website Select 'My Account'. Select 'Your contact details'. Your home address details will be displayed. To change your home address, enter your postcode in the box and click 'Continue'. Then, choose the correct address and select 'Confirm new address'. Your new address details will be saved as your 'home address' in your address book. Please make sure you select the correct address from your address book menu when you check out. You can't change an address when a delivery is already due. You'll need to wait until the order has been delivered before changing these details. If you really need to change the delivery address, please cancel the order and create a new one. This isn't as complicated as it sounds. We'll save the cancelled order in 'Order History' in your Wishlist section. Find your cancelled order there, then add all the products to your new basket.




I would like to add another delivery address


You can add another delivery address via My Account, when you go through to 'Add New Address', or when checking out, on the payment screen.




My Account


On the website select 'My Account'. Select 'My contact details'. You'll see all your address details displayed. Click on 'Add new address'. Add your address details and select 'Save address'. Your new address details will be saved in your address book. Please make sure you select the correct address from your address book menu when you check out.




How do I delete or amend my Wishlist?


To amend your Wishlist: Make sure you are logged in to our site online or via our app. Click on 'My Wishlist'. Within this section, you'll see 'All my Wishlist'. To delete your Wishlist: Click on the box to the left of the product picture, then click the cross underneath the product description. Finally, click 'yes' to confirm you'd like to delete it from Wishlist.




I want to remove myself from mailing lists


To unsubscribe from Uwagboe Foods Scotland emails, you'll need to log in to your account. Select 'My account'. Select 'Your contact preferences'. Select the appropriate box and click 'Confirm'. Alternatively, if you haven't registered with us but have signed up online to receive emails, please click the following link to unsubscribe: Remove me from the email mailing list or contact us on 01313377470 / 07891322906




I would like to add another delivery address


You can add another delivery address via My Account, when you go through to 'Add New Address', or when checking out, on the payment screen.




My Account


On the website select 'My Account'. Select 'My contact details'. You'll see all your address details displayed. Click on 'Add new address'. Add your address details and select 'Save address'. Your new address details will be saved in your address book. Please make sure you select the correct address from your address book menu when you check out.




How do I delete or amend my Wishlist?


To amend your Wishlist: Make sure you are logged in to our site online or via our app. Click on 'My Wishlist'. Within this section, you'll see 'All my Wishlist'. To delete your Wishlist: Click on the box to the left of the product picture, then click the cross underneath the product description. Finally, click 'yes' to confirm you'd like to delete it from Wishlist.




I want to remove myself from mailing lists


To unsubscribe from Uwagboe Foods Scotland emails, you'll need to log in to your account. Select 'My account'. Select 'Your contact preferences'. Select the appropriate box and click 'Confirm'. Alternatively, if you haven't registered with us but have signed up online to receive emails, please click the following link to unsubscribe: Remove me from the email mailing list or contact us on 01313377470 / 07891322906





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